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Privacy Policy.

Effective Date: June 27th 2024

1. Introduction

Welcome to Telu. This Privacy Policy applies to www.telu.co (hereinafter referred to as the “Website”), operated by TELU HOLDINGS LLC-F.Z. (hereinafter referred to as “Telu”, “we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Data: This includes your name, email address, phone number, and any other information you provide to us directly through our website, forms, or during the course of our business interactions.
  • Usage Data: Information about your interaction with our website, such as IP address, browser type, referring/exit pages, and the dates and times of your visits.
  • Marketing Data: Data related to your marketing preferences, feedback, and survey responses.

 

3. How We Use Your Information

We use the information we collect in the following ways:

  • To provide, operate, and maintain our website and services.
  • To improve, personalize, and expand our website and services.
  • To understand and analyze how you use our website and services.
  • To develop new products, services, features, and funcitonality.
  • To communicate with you, including responding to your inquiries, providing customer support, and sending you updates and information related to our services.
  • To process transactions and send related information, including transaction confirmations and invoices.
  • To send you marketing and promotional materials, subject to your preferences.
  • To monitor and analyze trends, usage, and activities in connection with our website and services.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

 

4. Legal Basis for Processing Your Information

We process your information based on the following legal grounds:

  • Consent: Where you have provided your consent to the processing of your personal data for specific purposes.
  • Contract: Where processing is necessary for the performance of a contract to which you are a party.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests, provided your interests and fundamental rights do not override those interests.

 

5. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protecting Rights and Interests: We may disclose your information to protect and defend our rights or property, or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the safety of any person.

 

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

 

8. Your Data Protection Rights

Depending on your location and subject to applicable law, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Erasure: You have the right to request the deletion of your personal data.
  • Restriction: You have the right to request that we restrict the processing of your personal data.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided below.

 

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Telu Holdings LLC-F.Z.

Website: www.telu.co

Email: hello@telu.co

Phone: +44 1423 223490

Address: 2 Victoria Avenue, Harrogate. HG1 1EL.

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UK Office: 

2 Victoria Avenue
Harrogate
North Yorkshire
HG1 1EL

Dubai Office:

Meydan Grandstand
6th Floor
Meydan Road
Nad Al Sheba

Copyright © 2023 - Telu Ltd​